The Mayor of Kumasi, Mr. Richard Ofori-Agyeman Boadi, has told telecommunication companies to improve their customer care drive as part of their service delivery.
While striving to become market leaders, he believes it’s equally important for telecommunication companies to prioritize customer care when customers visit their offices and outlets to access their services.
He expressed concern over customers queuing in the sun to access services at telcos’ offices, adding that it’s time to provide shelter and furniture to improve customer care.
The Mayor made the appeal to Ing. Patricia Obo-Nai, Chief Executive Officer of Telecel Ghana, who was joined by some top brass of the company to pay a courtesy call on him at his office on Friday, June 12, 2025.
The Mayor appreciated the lower cost of data bundles from Telecel for their customers and urged other providers to emulate their good example.
He pledged the government’s desire to create an enabling environment for businesses to flourish and implored telecommunication companies to take advantage of the “Kumasi Business Connect” event, which will take place on November 7-9, 2025, to boost their businesses.
The CEO of Telecel Ghana and her team are in Kumasi to mark the company’s “Ashanti Month,” celebrated in June every year.
She said health, tourism, cultural, and sporting activities are lined up and supported to celebrate the month in style and grandeur.
She recalled the standing support the company has enjoyed from KMA over the years, urging them to maintain the cordial relationship.
BY Thomas Awuah Asem
Kumasi
