A private citizen and member of the NPP communications team, Edmund Kyei has expressed dissatisfaction with the customer service of Africa World Airline as well others in the hospitality industry.

He notes of several breaches of their Services including luggage loss and delays.

This outfit brings to readers the full narration of the things Mr Kyei discusses in a release to this stable.

On Saturday, 10th May 2025, I booked a flight with AWA airline from Accra to Kumasi with booking reference ESCJLV, ticket number 3940231057054, seat number 3A and flight number AW 112.

The departure time was 14:10pm at Accra and arrival at Kumasi was 14:50pm.

I got there around 11:30am waiting for my departure time, at 14:20pm, AWA management gave a communique about flight delay and an official apology was given at 16:30pm and asked us to exercise patience as they work on getting us a flight.

At 18:00pm, they had a flight for us and we boarded, exactly 3 minutes after boarding, management gave out another info that Asantehene is having a program in Kumasi and there is curfew placed on flights landing in Kumasi.

There were disagreement between passengers and AWA management and for about 20 minutes passengers refused to leave the flight which I stood in and pleaded with passengers to understand them and leave the flight.

Management:

AWA management pledged to return our monies back to us since they can’t fly us to Kumasi.

I later booked for Passion air and I was booked at 18:30pm as departure time from Accra to Kumasi. Passion air departed at the departure time with no excuses, I got to Kumasi and per my investigations on that day, there was no curfew placed on flights arriving at Kumasi.

Days after, I made an official complain at the AWA office in Kumasi and they requested for my boarding pass, Ghana card and my reference number through an email they provided, waited for a week without any response and I made another complain at AWA Accra office too and nothing has been done about it till now.

Aside their failure to refund back our monies, my other concern has been about their high cost ticket purchase.

Details:

In May this year, I traveled to Canada on a business trip where I took a flight with Air Canada JFK airport to Pearson airport which is about an hour and 40 minutes.

I was charged 390 Dollars which is about Ghc4,000, though this travels many hours and is more comfortable. AWA and some local flights which travel for less hours and it’s not comfortable traveling in compared to Air Canada charges higher than them when converted to Ghana Cedis.

I am pleading with the Government to act on their high cost since it is a means of milking Ghanaians and can affect business and economic growth.

Appeal:

Ghanaians should also voice out our displeasure though demonstrations and boycott.

Story By Michael Ofosu-Afriyie,

Kumasi